Get Free Standard Shipping on orders over $39.

Applies to contiguous United States only (excludes Hawaii, Alaska, US Territories and APO addresses). Does not include Canada. FedEx Overnight, FedEx Expedited and USPS Priority Mail are available at an additional charge.

Please select an address where secure deliveries can be made as Takeya is not responsible for stolen packages.

If you have a PO Box, please select a USPS option.

Tracking number will be sent via e-mail when your package is shipped. All orders received by noon Eastern Time Monday through Friday ship the same day. 

Note: Our warehouse is closed on major US holidays.

We recommend using the following methods to ship to Hawaii, Alaska and US Territories – Expedited Shipping and USPS Priority Mail.

These methods arrive the fastest, typically 2-4 days.

Yes, we ship to Canada via USPS. Shipping charges will apply to all orders. Approximately 7-21 business days to receive.

Note that we do not include duties and taxes in shipping to Canada. You may be charged for duties and taxes separately.

Our warehouse ships Monday through Saturday.

Orders placed by noon EST will ship the same business day.

Orders placed on a weekend or holiday will be processed the following business day.

An email confirmation will be sent to the email address provided at the time of purchase.

If you do not receive an email confirmation, please contact our Customer Service team 

Read our full shipping policy here.

Shipping times may vary depending on the method requested at the time of purchase. 

Standard Shipping: Your package will typically arrive between 3-7 business days within the contiguous United States.

Expedited Shipping: Delivery within two business days to most areas; applicable for Continental US, Hawaii and Alaska only. Delivery days are Monday through Friday.  No Holidays.

Please note that orders placed after 12PM EST or on a weekend will be processed the following business day. Select zip codes are not available for this service and some locations require additional shipping times.

USPS Priority Mail - USPS Priority Mail packages typically arrive in 2-3 business days. 

USPS delivers on Saturday, but does not deliver on Sunday.

USPS First Class: Some packages are shipped via USPS first class mail. These typically take 5 to 7 business days to arrive. 

Note; We are not responsible for carrier delays or incorrect addresses supplied by customers. 

Check the status of your order by logging into your account, clicking My Orders, and then clicking on the order you would like to track.

You can also click on the tracking number in the email we sent you when your package is shipped.

All packages ship from our Columbus, OH warehouse.

Double-check the address on your paid order.

Check your mailbox or wherever else you receive mail or packages.

Look for a notice of attempted delivery.

Look around the delivery location for your package.

See if someone else, such as a neighbor or family member, accepted the delivery.

Wait 48 hours: the package may have been marked delivered in error and is still on the way!

If you haven't received your package, contact us within 30 days of expected delivery and we'll do everything we can to help.

Our policy is to replace items lost in transit, which are verified missing through a claim with the shipping provider. 

Refunds will not be given and we may involve the authorities when fraud/ theft is suspected.

Items must be in original packaging and unused to be eligible for return and refund. 

If you need assistance with more product information prior to purchase, please Contact Us.

Please include your order information and proof of purchase.

All of our pitchers and drinkmakers are proudly made in the USA.